Refund Policy

This Refund Policy governs the conditions and timelines under which refunds are issued to clients in Saudi Arabia shopping at PriceX (operated by Usman Shabbir Ltd).

1. 14-Day Refund Processing Window

Once an authorized return has been delivered to our inspection facility and verified for complete condition, your refund will be formally approved and credited to your original method of payment within 14 calendar days, in accordance with Saudi consumer protection regulations.

2. Full Refunds vs. Deductions

  • Defective, Damaged, or Cancelled Delayed Orders: If your order is cancelled due to a delivery delay exceeding 15 days, or because an item arrived defective or incorrect, you will receive a 100% full refund, including any initial delivery charges paid.
  • Change of Mind Returns: For voluntary returns initiated within the 7-day period, the purchase price of the appliance will be refunded. Standard outward delivery fees (if applicable) are non-refundable.

3. Method of Refund

All refunds are returned directly via the electronic gateway used during original checkout (Visa, Mastercard, Apple Pay). Depending on your issuing bank in Saudi Arabia (e.g. Al Rajhi, SNB, Riyad Bank), it may take an additional 2 to 5 business days for the credit to appear on your bank statement.

4. Late or Missing Refunds

If you have not received your approved refund after 14 calendar days from the date of our confirmation notification:

  1. Check your bank account balance and statement again.
  2. Contact your card issuer or banking branch, as processing times can vary between financial institutions.
  3. If you have completed the steps above and still have not received your funds, contact our accounting team directly at support@pricex.shop.

Operating Legal Entity: Usman Shabbir Ltd, trading as PriceX.
Registered in England and Wales, Company No. 17362291.
Registered Office: 160 Gooch Street, Birmingham, B5 7HE, United Kingdom.
Official Inquiries: support@pricex.shop