Answers to the questions we are asked most often. If yours is not here, email support@pricex.shop or message us on WhatsApp at +966 50 000 0000.

Where do you deliver?

We deliver to addresses across the Kingdom of Saudi Arabia. We do not currently ship outside the Kingdom.

How much does delivery cost?

Nothing. Delivery is free on every order, with no minimum spend, anywhere in Saudi Arabia.

How long does delivery take?

Orders are processed in 1 to 2 working days. After that, delivery usually takes 3 to 5 working days to Riyadh, Jeddah, Dammam and Al Khobar, 5 to 7 working days to other cities, and up to 10 working days to remote areas. You receive tracking by email as soon as your order ships.

Will the plug fit my socket in Saudi Arabia?

Saudi Arabia uses the Type G socket, the British-style three-pin plug, on a 230 V supply. Every product page states the plug type. Most of our range is supplied with a Type G plug and needs no adapter. Where a model comes with an EU two-pin plug instead, this is stated clearly on the product page and in its specifications, and a simple travel adapter is required.

Can I return a Smeg product?

Yes. You can return an unused item within 7 days of receiving it. If the item is faulty, damaged or not what you ordered, we cover the return cost and refund you in full. For change-of-mind returns you pay only the cost of sending the item back. See our Return Policy for the full details.

How long does a refund take?

We refund your original payment method within 14 days of approving your return, and usually much sooner. Your bank may take a few extra working days to show it.

Are you an official Smeg dealer?

No. PriceX is an independent retailer. We are not affiliated with or endorsed by Smeg, and we use the Smeg name only to identify the products we sell.

How do I contact you?

Email support@pricex.shop or message us on WhatsApp at +966 50 000 0000. We reply within one working day, Sunday to Thursday, 9:00 am to 6:00 pm KSA time.